DELIVERY, SETUP & PICKUP

Service Area

We serve greater Hampton Roads, Williamsburg, the Northern Neck of Virginia, the Eastern Shore as far north as Ocean City Maryland, plus the Outer Banks and all of Northeastern North Carolina. Distinctive Event Rentals charges for a one event usage. Each rental is for a maximum of four days — starting from the day of delivery.

 

What is your delivery policy?

Standard delivery charges are based on first floor drop-off during normal business hours with ease of accessibility by our staff and vehicles. Factors warranting additional charges include deliveries made on Sundays, holidays, tight time constraints, before or after normal business hours, or on a rush basis.

Delivery and pick-up rates are quoted as a round trip fee. Rates are based on the labor required and on the location of your event. We require that you give us at least a 4-6 hour window of time for all deliveries. If a specific time is needed, there will be an additional charge.

Customer is responsible for having a person on-site to accept, check, and count the order. The customer is responsible for all equipment from the time of delivery to return. The customer is liable for damaged, stolen, or broken items and for verifying that all the rental items are returned. Please note: You will be charged additional fees if your delivery requires equipment to be taken to a different floor or carried a long distance from our truck. Customers may pick up and return most items to save the delivery fee.

 

Do you set up for the event?

Set up and breakdown is included with the rental price of our tents, dance floors, and stages. We do charge a nominal fee for the set up/breakdown of chairs, cushions, and tables if required. Arrangements must be made in advance for this service.

 

What should I do with the linens, silverware, china, and glassware before returning?

The customer is responsible for security of equipment until time of return. To avoid cleaning fees, please note the following:

Glasses should be turned upside down and returned to proper racks. To prevent racks from dripping, simply tear the bag open across the top when opening, leaving the plastic bag intact. Return the glass to the appropriate rack, upside down, and any drips will drop into the bag.

Silverware should be well-rinsed and separated by type. Please note that permanent damage will result if silverware is rinsed with bleach or other chemicals. Gold flatware will be ruined by most commercial dishwashers.

China should be thoroughly rinsed (food free) and re-racked. Trays and chafing pans should be completely cleaned.

Tablecloths should be shaken free of all debris.

Never return linens in a sealed plastic bag as this can lead to mildew and additional cleaning fees and NEVER place linens in black bags as those often get mistaken for trash. If we cannot remove candle wax from the linen there will be a replacement charge.

Unless otherwise arranged, all rental items must be stacked and organized prior to pick-up, as they were upon delivery.

Distinctive Event Rentals - Specialists in event rentals, party rentals, business rentals, and wedding rentals in Chesapeake, Norfolk, Virginia Beach, Hampton, Newport News, Williamsburg VA, the Hampton Roads area of Virginia, the Northern Neck of Virginia, the Outer Banks of North Carolina, and the Eastern Shores of Virginia and Maryland.

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Specialists in event rentals, party rentals, business rentals, and wedding rentals in Chesapeake, Norfolk, Virginia Beach, Hampton, Newport News, Williamsburg VA, the Hampton Roads area of Virginia, the Northern Neck of Virginia, the Outer Banks of North Carolina, and the Eastern Shores of Virginia and Maryland.

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